Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information

• Full name
• Email address
• Phone number
• Postal address
• Company name and position

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data

Business Information

• Industry sector
• Business requirements
• Service preferences
• Purchase history

2. How We Collect Information

We collect personal information through various methods:

Direct Collection

• When you fill out forms on our website
• When you subscribe to our newsletter
• When you contact us via phone, email, or chat
• When you request quotes or services
• During business meetings and consultations

Automatic Collection

• Through cookies and similar technologies
• Via website analytics tools
• Through social media interactions
• From publicly available sources

3. How We Use Your Information

We use your personal information for the following purposes:

Primary Purposes

• Providing arcade gaming solutions and services
• Processing orders and managing customer relationships
• Responding to inquiries and providing customer support
• Sending newsletters and marketing communications (with consent)
• Processing payments and managing billing

Secondary Purposes

• Improving our website and services
• Conducting market research and analysis
• Complying with legal obligations
• Protecting our business interests and security

4. Disclosure of Information

We may disclose your personal information to:

• Service Providers: Third-party companies that help us deliver our services
• Business Partners: Trusted partners who assist in providing arcade solutions
• Legal Authorities: When required by law or to protect our legal rights
• Professional Advisors: Lawyers, accountants, and other professional service providers
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Secure data storage and backup procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Provide ongoing customer service and support

Typically, we retain customer information for 7 years after the end of our business relationship, unless a longer retention period is required by law.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of processing
• Portability: Request transfer of your data to another organization
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided at the end of this policy.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Enable social media features
• Improve website performance and functionality

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

9. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Third-Party Services We Use

• Google Analytics for website analytics
• Social media platforms for content sharing
• Payment processors for transaction processing
• Customer relationship management systems

10. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure:

• The recipient country has adequate privacy protection
• Appropriate contractual protections are in place
• You have provided consent for the transfer
• The transfer is necessary for the performance of our services

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last modified" date
• Notify you of significant changes via email or website notice
• Seek your consent for changes that expand our use of your information

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Office of the Australian Information Commissioner (OAIC): If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the OAIC at www.oaic.gov.au or call 1300 363 992.